Privacy & Cookie Policy

Privacy

At Jaguarundi Jungle Lodge, located in Monteverde, Costa Rica, we value and respect your privacy. This privacy policy explains what information we collect from our guests and visitors to the website www.jaguarundilodge.com (the “Site”) and how we use this information to enhance your experience. This policy applies solely to the use of the Site and does not cover third-party websites linked from our Site.

What is personal information?

Personal information refers to any data that identifies you as an individual. We may collect and process the following types of personal information:

• Basic information: Name, age, gender, passport details, and publicly available photos.
• Contact information: Address, postal code, email, and phone number.
• Financial information: Credit card details, expenses, and transaction history.
• Health information: If disclosed and relevant to our services.
• Preferences: Special requests, service feedback, and other stay-related preferences.
• Technical information: Data about the device you use to interact with our Site (e.g., hardware model, IP address, operating system, etc.).
• Correspondence: Any messages or inquiries you send us may be added to your personal information.

How do we use your personal information?

We use your personal information for the following purposes:

• To facilitate the use of certain Site features and manage your reservations.
• To provide excellent customer service and enhance your stay experience.
• To process payments and conduct secure transactions via the Site.
• To send you promotional communications, offers, and relevant updates (with your consent).
• To analyze customer trends and improve our services.

How do we collect your personal information?

We collect your information in the following ways:

• Direct interaction: When you create a profile on the Site, make a reservation, or contact us.
• Technological tools: Through cookies, web beacons, and other tracking technologies.
• Public sources or business partners: We may receive information from third parties and combine it with what we already have.

Cookies

Our Site uses cookies to enhance your experience and personalize content. Cookies are small text files stored on your device while browsing our Site. They help us understand how the Site is used and improve its performance.

You may disable cookies through your browser settings, but doing so may limit certain Site features.

Protecting Your Personal Information

At Jaguarundi Jungle Lodge, we take measures to ensure that your personal information is handled securely. We use industry-standard encryption technologies to protect sensitive data during transmission. However, no Internet transmission is completely secure, and while we strive to safeguard your information, we cannot guarantee its absolute security.

Disclosure of Information to Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted providers who help us operate the Site and the lodge or as required by law.

Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to opt out of promotional communications, please contact us at sales@sbhotelscr.com.

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us at:
sales@sbhotelscr.com